Shipping Policy

Tracking Number not Found

If you are unable to track your package on the courier tracking page, your parcel might have just been handover to our respective courier partner. The tracking information with our logistic partners will be available within 24 hours after shipping.

Please Contact Us with your order number if you are still unable to track your parcel by the following business days after item has been shipped out. We will assist you to resolve the issue with immediate action.

Whatsapp: +60 11 7228 6142


How do I Track & Trace my orders?

Tracking Number will be provided within 1-3 workings days

You May Track your order by inserting Tracking Number Accordingly to your Courier Provider at the link below.

As for the Air flight and Sea Shipping, we will update you from time to time on the status or please do Contact our team at

Here is the link for the order tracking pages


Free Delivery & Installation

Free delivery and installation is only available for West Malaysia for selected models

Kawai Malaysia Service Centre will contact you to arrange for the free delivery and installation within 2-5 working days.

For further enquiry, kindly contact Kawai Malaysia Service Centre via

Whatsapp: +60 11 7228 6142



Delivery Lead Time

Courier Services – 1-5 business days to every deliverable address within the West Malaysia.

Logistics Company/ Piano Movers – 3-10 working days depends on your location, within the West Malaysia.

*Festive seasons and public holidays might affect delivery lead time.*


International Shipping

Due to manufacturer restrictions, we are limited in what we can ship outside of West Malaysia. Please call us to find out if the item(s) you are interested in can be shipped internationally/ East Malaysia.

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